The assistant

Answers your buyers 24/7 — sizing, metals, shipping, made-to-order — in Vio's voice.

answers, in her voice

“Can you resize this?” ·  “What metal?” · answered at 3am.

Every question a buyer asks — sizing, metals, shipping, stock, care — answered instantly in Vio's voice, from the live catalog. She wakes up to sales, not a full inbox.

188 / 213questions auto-resolved this month · 88%
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Viodor assistantHello — I'm the Viodor assistant. I know every piece in the collection inside out: materials, sizing, lead times, shipping and care. What can I help you with?
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Hi! Can you resize the Metatron signet to a 53? I'm between sizes.
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Viodor assistantI can — the Metatron Signet is made to order, so I cut it to your exact size from the start, no resizing needed. A 53 sits right between the 52 and 54 I list. Want me to note 53 on your order? Lead time stays 3 weeks.
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When would a pendant arrive if I order today? I'm in Berlin.
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Viodor assistantIn-stock pendants ship from Órgiva within 2 days, then it's 3–5 working days to Germany with tracked Correos Express — so roughly the end of next week. Made-to-order pieces add the lead time shown on the piece. Want me to check a specific one?

powered by viodor's catalog · responds in her voice, day and night

questions this month
213▲ 88% auto-resolved
188 handled without Vio
avg. response time
< 2s
24 / 7 · no inbox needed
topics covered
6
sizing · metals · shipping · stock · care · custom

what it answers

✦Ring sizing & made-to-order cuts
✦18k gold vs 925 silver — solid, never plated
✦Shipping times from Órgiva to any country
✦Live stock across all channels
✦Oxidised-silver care & free re-blackening
✦Custom commission inquiries
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